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Shipping policy

1. Scope and Delivery Arrangements

This Shipping Policy applies to tile orders placed with FOSHAN.COM.AU. Please read it together with our Terms of Service, Refund Policy and your confirmed quotation.

Delivery arrangements for other products will be stated in the relevant quotation. We will confirm the delivery address, pallet quantity, charges and delivery arrangements with you before dispatch.

2. Payment Before Dispatch

A deposit equal to 70% of the tile order value is required. The remaining 30% balance must be paid before delivery is arranged from our Sydney warehouse.

Goods will be released for delivery or collection only after we have confirmed receipt of the full amount due, including any agreed delivery or loading charges.

3. Delivery Area and Fees

For delivery within 30 km of our Sydney warehouse, the delivery fee is AUD 150 per pallet.

Delivery outside this area, including Newcastle, Wollongong, Canberra and the Central Coast, will be quoted separately.

Please provide your complete delivery address so that we can confirm service availability and the applicable charge.

All amounts are in Australian dollars. Your quotation will identify the total amount payable, including applicable GST and agreed charges, before payment.

4. Arrival Notice and Collection Period

Warehouse delivery or buyer collection must normally be completed within three days, counted from the day after the order container arrives at port.

We will notify you of the arrival and coordinate a delivery or collection appointment. This period is subject to the goods having been cleared, released and made available at our warehouse.

If customs clearance, warehouse availability or our delivery arrangements prevent completion within that period, we will agree on a revised date with you.

Contact us promptly if you cannot meet the notified date. This policy does not impose an automatic storage or late-collection fee.

5. Buyer Collection

If you arrange your own vehicle to collect the tiles, a loading fee of AUD 20 per pallet applies.

Please book the collection with us in advance. We will provide the warehouse address and collection instructions.

Your vehicle must:

  • Be suitable for the load;

  • Have adequate carrying capacity; and

  • Have appropriate load restraints.

Please tell us in advance if someone else will collect the goods on your behalf.

6. Site Access, Unloading and Timing

Before booking delivery, please tell us about:

  • Restricted site access;

  • Narrow roads;

  • Steep driveways; or

  • Any special unloading requirements.

The unloading method and delivery point must be confirmed with us. Specialised equipment or placement inside a building is included only if expressly agreed in the quotation.

Any additional service and its price require your agreement before the service is supplied.

Transit and arrival estimates depend on shipping, customs clearance and local transport. We will advise you of material delays and discuss revised arrangements.

These estimates do not override an expressly agreed delivery commitment or your rights under applicable law.

7. Checking Delivery and Reporting Damage

Please check the pallet packaging when the delivery arrives.

If there is obvious damage to the outer packaging:

  • Do not unpack the pallet where it is safe to leave it intact;

  • Take clear photographs and a video;

  • Note the issue on the delivery record where possible; and

  • Contact us promptly.

When unpacking the goods safely, check the quantities, product details and visible condition before cutting or installation.

Where reasonably practicable, keep damaged items and the relevant packaging while we arrange an assessment.

Signing for the delivery, unpacking the goods or being unable to provide a video does not by itself remove your statutory rights.

8. Transport Damage and Assistance

Tiles may be damaged during sea or land transport. We do not apply an automatic acceptable-breakage percentage to reject a claim.

Please contact us about damaged, missing or incorrect goods so that we can assess the issue and provide an appropriate remedy under our Refund Policy and applicable law.

Nothing in this policy excludes any rights that cannot lawfully be excluded under the Australian Consumer Law.

Email: info@foshan.com.au
Phone: +61 456 777 333

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